Refund policy

Last Updated: November 4, 2026

At Bedwarm, customer satisfaction is important to us. We want every purchase to be a comfortable, convenient, and enjoyable experience.

If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy for eligible products.

Please review the following information to understand how our return and refund process works.

1. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

The return request must be submitted within 30 days of delivery.
The product must be returned with all included accessories and components, where applicable.
Customers must provide proof of purchase, such as an order number or order confirmation email.
The item must be packaged appropriately to prevent damage during return transportation.

Products that have been used or opened may still be eligible for return, subject to their condition and any applicable legal restrictions.

We reserve the right to review the condition of returned products before approving a refund.

2. Free Returns

Bedwarm offers free returns for eligible orders worldwide.

Customers will not be charged return shipping fees for returns accepted under this policy.

Once your return request has been approved, our customer support team will provide instructions for returning the item, including a prepaid shipping label or another return arrangement at no cost to you.

Please do not send products to our business address without first receiving return authorization.

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Send an email to support@Bedwarm.store with the subject line "Return Request – Order #[Your Order Number]."

Please include:

Your full name
Your order number
The email address associated with your order
The product you wish to return
A brief explanation of the return reason
Photographs, if the item arrived damaged, defective, or incorrect

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

Step 3: Return Your Product

Follow the instructions provided and securely package the product for shipment.

Step 4: Return Inspection

Once the returned item has been received, we will inspect it and confirm whether the return meets the applicable requirements.

Step 5: Refund Processing

After your return has been approved, your refund will be issued to the original payment method.

4. Refund Eligibility

Eligible returns may receive a full refund of the product purchase price, including applicable taxes where required by law.

We do not charge restocking fees or return shipping fees for approved returns.

Refunds are generally issued to the original payment method used at checkout.

If the original payment method is no longer available, please contact customer support for assistance.

5. Refund Processing Time

After receiving and inspecting your returned product, we aim to process approved refunds within 5–10 business days.

Depending on your bank, credit card provider, or payment processor, additional time may be required for the funds to appear in your account.

If your refund has not appeared after the expected processing period, please contact your payment provider or our customer support team.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.

Email support@Bedwarm.store and include your order number, a description of the issue, and photographs when available.

After reviewing the issue, we may offer:

A replacement product at no additional cost
A full refund
Another appropriate resolution agreed upon with the customer

Customers will not be responsible for return shipping costs when an item arrives damaged, defective, or incorrect.

7. Exchanges

If you would like to exchange an item for a different product or variation, please contact our support team.

Exchanges are subject to product availability.

When a direct exchange is unavailable, we may recommend returning the original item for a refund and placing a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@Bedwarm.store.

We will attempt to accommodate cancellation requests before an order has been dispatched.

Once an order has shipped, cancellation may no longer be possible. However, customers may request a return after delivery in accordance with this policy.

9. Non-Returnable Items

Certain products may be subject to return restrictions where required by health, hygiene, safety, or other applicable laws.

Any product-specific restrictions will be disclosed before purchase where applicable.

Nothing in this policy limits rights that customers may have under applicable consumer protection laws.

10. Lost or Missing Returns

Customers should retain any return tracking information provided during the return process.

If a returned package appears to be delayed or missing, please contact our customer support team so we can assist with the shipping investigation.

11. Consumer Rights

This policy is intended to provide additional customer benefits and does not replace or limit any mandatory rights or remedies available under applicable consumer protection laws.

Where applicable law provides greater protection, those legal rights will take precedence.